Rules for legal use in India
These terms set the legal rules for use of the official website and mobile app by users in India. They apply to every account and cover betting services, payments, privacy, and security. By continuing to use the platform, you confirm you have read and accept these terms. You are responsible for using the services only where allowed under local law.
General terms for account, registration, and use
- Agreement and scope
- These terms form a legal agreement that governs your registration, account access, and use of betting services offered to users located in India.
- By creating an account or placing a bet, you accept the latest version of these terms as published. If you do not agree, do not use the services.
- Eligibility and local law
- You must be at least 18 years old and legally allowed to participate in online betting under the laws of your state or union territory.
- One account per person, household, payment method, and device. Duplicate accounts may be closed and related bets voided.
- You must provide accurate registration data and keep it updated.
- Changes to terms
- The operator may modify these terms to reflect legal, product, or security updates. Material changes will be published on the site or app. Continued use after changes means you accept the updated terms.
- Acceptable use
- Do not use bots, scripts, or unauthorized software.
- Do not attempt to manipulate odds, exploit visible errors, or engage in arbitrage based on technical faults.
- Do not use third-party accounts or payment instruments. Activity must be in your own name.
- Any unlawful use, including match-fixing or misuse of inside information on an event, is prohibited.
- Intellectual property and content
- Site content, software, data feeds, logos, and event data are protected. You receive a limited, revocable license to access and use the services for personal, non-commercial betting.
- You may not copy, redistribute, or modify content without written permission.
- Bonuses and promotions
- Any bonus is subject to specific promotional rules, including wagering requirements, time limits, eligible bets, and event restrictions. Abuse of bonuses may lead to removal of bonuses and winnings, and account restrictions.
- Liability limitations
- Services are provided on an “as is” basis. No guarantee of uninterrupted access or error-free data is given.
- The operator is not liable for loss resulting from network failures, device issues, or interruptions beyond reasonable control.
- Where liability cannot be excluded, it is limited to the value of the affected bet or the minimum permitted by applicable law.
- Contact and governing terms
- Support channels available on the website and app should be used for queries or disputes.
- Your responsibility includes ensuring you use the services only where online betting is allowed under local regulations.
General betting rules, bets acceptance, and odds
- Eligibility to place bets
- You must complete registration and any required verification before placing bets.
- Betting may be restricted if your account is not verified, is suspended, or is located in a restricted jurisdiction.
- Bet acceptance and betslip
- A bet is accepted when it receives a unique transaction ID and appears in your account history.
- If odds change before acceptance, your bet may be offered at the updated odds. You can accept or reject the change.
- The operator may refuse or limit a bet for risk, integrity, or technical reasons.
- Minimum and maximum stakes and payouts
- Limits for a single bet and maximum potential payout per event or market are displayed on the betslip or market rules.
- System limits may vary by sport, competition, and market type.
- Settlement and calculation of results
- Bets are settled on official results from the event’s governing body. If official sources disagree, the operator will select the most reliable source and settlement is final.
- Decimal odds are used for calculation. Returns for a winning selection equal stake multiplied by odds, minus any applicable fees for special products where noted.
- Free bets or bonus bets, where offered, return winnings only and not the stake.
- Cancellations, voids, and rescheduling
- If an event is canceled or not started, related bets may be void and stakes returned unless market rules specify otherwise.
- If an event starts but is abandoned and not completed within a timeframe stated in market rules, unsettled bets may be void.
- Obvious errors in odds, event data, or market configuration may lead to correction or voiding of affected bets.
- Restrictions and responsible play
- Limits may apply to certain markets, in-play betting windows, and bonuses. Cash Out, where available, is not guaranteed and may be suspended or reversed if settlement data changes.
- Suspicious betting patterns may lead to delayed settlement or investigation.
- Disputes
- If you believe a bet has been settled incorrectly, contact support promptly and provide the bet ID. Records held by the operator are considered authoritative.
Payment rules for deposits, withdrawals, and account balance
- Funding your account
- Deposit methods available to India users are shown in the cashier and may include UPI, IMPS, NEFT or RTGS, net banking, cards, and approved e-wallets.
- Payments must be from instruments in your own name. Third-party payments are not allowed.
- Minimum and maximum deposit limits are displayed in the cashier. Processing times range from instant to several hours depending on the method.
- Withdrawals
- Withdrawals are paid to the same method used for deposit where possible. The name on the payment account must match your profile.
- Processing times vary by method and verification status, typically 24 hours to 5 business days after approval by the operator.
- Limits, fees, and any currency rules are displayed in the cashier. INR is the default currency for India accounts where available.
- Verification and security
- Before a withdrawal, Know Your Customer checks may be required. You may be asked for PAN, Aadhaar or alternative ID, address proof, and source-of-funds information consistent with AML standards.
- The operator may request video verification or additional documents to meet legal and risk obligations.
- Transaction monitoring and restrictions
- To reduce fraud, a reasonable turnover requirement may apply before withdrawing deposited funds.
- The operator may place holds on transactions if unusual activity is detected or if documentation is incomplete.
- Cancellations and chargebacks
- Deposits cannot be canceled once processed by your provider. Chargebacks or reversals may lead to balance adjustments, collection efforts, account suspension, or closure.
- Errors
- If a payment is credited due to a technical or banking error, the operator may reverse the transaction and correct the account balance.
Responsible gambling tools, limits, and support at Parimatch
- Commitment to safer betting
- You should bet for entertainment, not as a source of income. Set budgets and limits, and do not chase losses.
- Account-level controls
- Deposit limits: set daily, weekly, or monthly caps.
- Loss and stake limits: cap total losses or total stakes across a period.
- Time-outs: short cooling-off periods that block logins and bets.
- Self-exclusion: long-term exclusion that disables access to services and bonuses for a chosen period.
- Reality checks: on-screen reminders about session length and spend.
- Self-assessment and transparency
- Use the self-assessment checklist to review your betting behavior and risks. Read your account history to monitor spending and frequency.
- Support resources
- Gambling Therapy: global online support and advice at gamblingtherapy.org.
- Gamblers Anonymous: peer meetings and online support at gamblersanonymous.org.
- iCALL (India): mental health counseling and referrals at icallhelpline.org.
- If you feel at risk, consider medical advice from a qualified professional and use self-exclusion immediately.
Anti-money laundering controls and legal safeguards
- AML obligations and approach
- The operator implements measures designed to prevent money laundering and terrorism financing, aligning with international standards and applicable Indian legal expectations.
- Know Your Customer
- Identity, age, and address verification are required. Enhanced due diligence may apply to higher-risk profiles, large transactions, or politically exposed persons.
- Monitoring and detection
- Transactions are monitored to identify unusual patterns, rapid deposits and withdrawals, use of third-party payment instruments, linked accounts, or activity inconsistent with the customer profile.
- The operator may request additional information about the source of funds or source of wealth.
- Actions for suspicious activity
- Accounts may be restricted, deposits or withdrawals paused, and funds temporarily frozen while checks are completed.
- Where required, activity may be reported to competent authorities. Breaches can lead to closure and forfeiture where permitted by law.
- Record keeping
- KYC and transaction records are retained for the period required by applicable laws and regulatory guidance.
Privacy and data protection for your account and services
- Personal data collected
- Registration data, contact details, date of birth, and account settings.
- KYC documents and verification data such as PAN, Aadhaar or alternatives, address proofs, and screening results.
- Technical data like device identifiers, IP address, app logs, cookies, and approximate location for legal and security checks.
- Payment data including masked card details, bank references, UPI IDs, and transaction history related to deposits and withdrawals.
- How data is used
- To operate the account, process bets, settle winnings, and provide customer support.
- To meet legal duties such as age checks, AML screening, fraud prevention, and sanctions compliance.
- To personalize services, improve performance, and provide account notices. Marketing communications are sent only according to your preferences and consent.
- Sharing of data
- Service providers that support payments, KYC, fraud detection, analytics, and customer support under contractual safeguards.
- Sports data suppliers and integrity partners for event verification and bet settlement.
- Regulators and law enforcement when legally required.
- International transfers
- Data may be processed in other countries. Safeguards such as contractual clauses are used to protect your rights.
- Your rights
- Access, correction, deletion, restriction, objection to processing, and data portability subject to legal limits.
- Withdrawal of consent for marketing at any time without affecting prior processing.
- To exercise rights, contact support using the channels listed in the app or website and verify your identity.
- Retention and cookies
- Data is retained only as long as necessary for the purposes described and legal obligations.
- Cookies and similar technologies support functionality and analytics. Manage settings in your browser or device and read the cookie notice for details.
Security of betting account, odds data, and transactions
- Security measures
- Transport Layer Security protects data in transit and strong encryption protects sensitive data at rest.
- Access controls, network segmentation, and continuous monitoring reduce risks of unauthorized access.
- Payment processing follows industry standards. Card data is tokenized or handled by certified processors.
- Account protection
- Use a unique, strong password and enable two-factor authentication where available.
- Keep devices updated, log out after each session, and do not share your login details.
- The operator may lock sessions or request step-up verification for unusual activity.
- Incident response and notification
- Security events are investigated promptly. Where required by law, users and authorities are notified of qualifying breaches.
- Your responsibilities
- You are responsible for maintaining the confidentiality of your credentials and for all use of your account. Report suspected compromise to support immediately.