Our commitment to safer play in India
Responsible gaming means staying in control and keeping betting safe. On Parimatch, you can set limits, take time-outs, and self-exclude when needed. Our policy, tools, and guidance protect your wellbeing and finances. If gambling feels difficult, support in India is available.
Principles that keep your play in control
Gambling always carries a risk of financial loss. Plan your play and use account tools to protect your budget and your peace of mind. Parimatch provides practical controls so you can enjoy betting responsibly.
- Treat gambling as entertainment, not a source of income.
- Set a budget you can afford to lose and stick to it.
- Choose deposit, loss, and wager limits in your account before you start.
- Turn on session reminders and cooling-off breaks to manage playing time.
- Check your betting history to learn from patterns and adjust.
- Never chase losses or borrow money to gamble.
- Avoid gambling when stressed, tired, or under the influence.
- Keep funds for essentials separate from gambling funds.
- Follow local laws and age rules. Gambling is for adults 18+ only.
Signs you may be losing control
Problems can build quietly, then affect money, mood, and relationships. Gambling addiction is a serious condition and needs attention.
- Spending more than planned or needed for bills and essentials.
- Chasing losses or increasing stake sizes to recover money.
- Thinking about betting most of the day.
- Hiding gambling from family or friends.
- Feeling irritable or restless when trying to cut down.
- Skipping work, studies, or social time to keep playing.
- Using credit or loans to fund gambling.
- Repeated failed attempts to stop or reduce betting.
- Gambling to escape stress, anxiety, or low mood.
- Lying about time or money spent on gambling.
Practical steps to regain balance
You can take clear steps to reduce harm and restore control. Start small, build routines, and use the tools designed to protect you.
- Set strict deposit and loss limits in your account and keep them in place.
- Activate time-outs to pause gambling for set periods.
- Turn on reality checks and session reminders to manage playing time.
- Use self-exclusion if you need a longer break from access.
- Remove saved payment methods to add a pause before any deposit.
- Opt out of marketing messages to reduce triggers.
- Install website or app blockers on devices you use for gambling.
- Share your plan with someone you trust and ask for support.
- Seek professional counselling for addiction and related stress.
- Contact Parimatch Support to adjust limits or close your account.
Trusted support in India
Independent help is available if gambling is affecting your life. These services offer confidential guidance, counselling, and peer support.
- KIRAN Mental Health Helpline (Government of India) – 1800-599-0019: https://pib.gov.in/PressReleasePage.aspx?PRID=1655052
- NIMHANS (Bengaluru) – mental health care and counselling: https://nimhans.ac.in
- iCALL by TISS – professional counselling via phone, email, and chat: https://icallhelpline.org
- AASRA – 24/7 crisis intervention and emotional support: http://www.aasra.info
- Gamblers Anonymous – peer support and online meetings: https://www.gamblersanonymous.org/ga
Customer support for responsible gaming
If you are concerned about addiction or risky betting, you can contact Parimatch Support for help using account controls and exclusions.
- Live chat in the website and mobile app, 24/7.
- Submit a request through the Help Centre contact form in your account.
- Use the in-app Contact Us option to send an email to the team.
- Request self-exclusion or limit changes via chat or the Help Centre form.